Don’t worry-this story has a *happy* ending!
I was beyond excited to learn that Hammam Spa offers Gelish…if you know me at all, you know that I adore Shellac, Axxium, Gelish but if I have a choice, I will choose Gelish EVERY time. The color selection is fabulous, you can layer polishes, and it doesn’t make my nails peel. So I thought I hit paydirt when I started seeing Hammam tweets pop up on my twitter feed talking about Gelish.
I called and made an appointment for this evening (6:30pm) to be exact. I was a little annoyed that they make you leave your credit card number to “hold your booking” but hey I am sure that encourages customers to show up.
I ended up getting to Hammam early-I had decided to walk from work because it was such a nice day outside. The spa on the outside and entrance look pretty and relaxing. I entered and was greeted by an employee at the front desk. I told her my name and that I was early. She told me that I could be seen at 6:15. She asked me if I wanted to use the steam room at the spa before my treatment and I politely declined (but thought hmmm maybe I should’ve-that would’ve been great). She gave me a key for a locker and I put almost all of my things there but kept my purse (for iphone/blackberry tweeting- I am glad I did). She led me to the lounge and told me that my therapist would meet me here. I sat down. It’s quite comfortable-here is a photo of one section of the seating area:
There was ‘spa’ music playing which was quite relaxing…however the spa is underneath a restaurant/bar (with no carpeting above). Someone was having a good time prancing around in heeled shoes on the floor above. Not relaxing. Also not relaxing was the fact that I was not offered water, tea…..nothing. I did wander over to the other side of the lounge and saw fruits, tea, water, and cookies (and yes I did help myself to some water). Throughout my wandering, I was tweeting the entire time. I tweeted about the no water, I tweeted about the lateness. Finally, I sat down across from the food and saw this, which I have titled the ‘mystery fridge’
Okay so anyway after the wandering and sitting, I began checking my watch. 6pm came, then 6:15pm, then 6:30pm. I thought, hmmm what should I do? At 6:37pm, my iphone rang….guess who it was?
The front desk receptionist at Hammam ready to ask why I hadn’t come in for my appointment. So basically, they forgot me. Didn’t know I was there! Really? No seriously…. REALLY?
I walked to the front and asked the front desk receptionist what was going on. She said, “Oh I was just trying to call you!” I said, “Why? I have been sitting here since 5:45pm.” She replied, “Oh really? Oh I am so sorry, I am so sorry…someone will be right with you.” I said, “Where is the manager?” Of course, she had ‘just left’, so I got her business card, and while the therapist started working on my feet, I tapped out an email to the address I had on the business card.
I could not even look at my therapist-I was beyond angry. I just sat there-not saying a word. Forgetting/unacknowledging/ignoring someone who has made an appointment at a spa is like number 1 sin yes? When the front desk receptionist had told me she didn’t know I was there, I wanted to say, “How could you NOT have seen me? You walked by me twice to get YOURSELF some tea!” !@#$%^&* I felt super insignifcant…which is NOT the way that I want to feel when I am trying to relax.
Okay enough of my thoughts….
As ‘bad’ of a start that I had, I have to say the treatments were great. My pedicure was thorough, gentle but firm. I needed a lot of work on my feet and I got it. They look pretty dang good for first official pedicure of sandal season:
While I was sitting in the pedicure chair, I heard the front desk receptionist talking on the phone….someone had called and was talking about my situation (she wasn’t speaking loudly-I just have good hearing). I kept hearing her say, “But I was on my break….and “I didn’t know she was here.” I stopped listening after that.
and then onto my favorite Gelish. The manicure was great-short and sweet but still quite thorough. Here is the result and the reason why Gelish is still my favorite:
So time to face the music…..when I got the register, the receptionist said, “We would like to apologize for what happened today and we will be giving you a complimentary treatment (not the entire treatment but one).” I said, “Thank you very much.” I paid for my treatment and bought an Inglot gloss (#49). Yes I gave my therapist gratuity.
While I was in the locker area, I happened to check my phones as they were beeping/ringing when I was getting my manicure. Here is the ‘Happy Ending’ part:
Wow-the power of twitter. So, was this a quick response or what? I must give props to the owner for trying to make things right as fast as she could. Impressive to say the least!
So what’s the verdict? Well, mistakes happen….and since they did go above and beyond to ‘fix’ it, I will most likely be returning. The treatments were wonderful-I just hope the next time I go to Hammam, I can actually relax (versus wondering whether the staff is aware that I am in the salon).